PAYMENT POLICY

➤ Pre-registration and Pre-payment are required for all courses to reserve your space in class.
➤ We do not accept Payments with Check

OUR CANCELLATION CLASS POLICY

➤ we do not cancel classes due to low attendance but we do reserve the right to cancel classes if you do not meet the minimum registration requirements or if online class registration is not done in a timely matter.

➤ If cancellations are made by CPRClassToday.com will be email to customers who registered and paid on-line. The email will be sent to the email that was provided during registration. We will reschedule the class at no extra fee.

➤ If a rescheduled class or skills test is cancelled by CPRClassToday.com, we will NOT issued a refund. We will allow the student to reschedule the class at no extra charge. Rescheduling a class is subject to cancellation without any notice

➤ All communications will be done through email to help keep track of the progress.

REFUND POLICY

➤ We have a 72 hours cancellation policy in order to receive a refund. YOU “MUST” cancel 72 hours BEFORE the class
➤ If you do not cancel 72 hours before your class you waive your right to receive a refund.
➤ All cancellation request must be in WRITING through email at: info@cprclasstoday.com.
➤ Cancellations over the phone will not be accepted.
➤ When a refund is granted, the refund transaction may take up to 30 days.
➤ You do NOT qualify for a refund if your don’t show up to the class and/or you requested to reschedule the class.
➤ NOTE: By signing up within 72 hours of a class you automatically waive your right to receive a refund.

WALK IN POLICY

➤ WE ARE SUSPENDING ALL WALK-INS UNTIL FURTHER NOTICE BECAUSE OF THE COVID-19 NATIONAL EMERGENCY. PLEASE REGISTER AND PAY ON-LINE.

➤ Walk-ins are welcome but they do not guarantee a space in class. Our class size is limited. PLEASE CHECK ONLINE in advance to check on availability and if you see a class available PLEASE SIGN UP ONLINE.

➤ Walk-ins are NOT allowed in ACLS & PALS classes or any skills test sessions. Please sign up online in advance to avoid cancellations.

➤ Walk-ins students are subject to class cancellation without any notice.k

CUSTOMER COMMUNICATION POLICY

➤ Please be patient with our abilities to return phone calls or answer e-mails. We received many calls and emails.

➤ We may be on the other line with a customer or in a training session. We will get back to you as soon as possible.

➤ Business hours are Monday through Thursday 9am to 5pm, Friday and Saturday 9am to 12pm. Times may vary.

➤ During class our ability to answer phone calls and emails is limited, PLEASE BE PATIENT.

➤ We may or may not return phones calls or emails after business hours.

➤ If you have a questions please your can write to: info@cprclasstoday.com.
To reschedule a class you need to write at: info@cprclasstoday.com. Please read our rescheduling class policies. ALL requests may take up to 48hrs to 72hrs to get a answer/confirmation.

➤ For more information please visit the Frequently Ask Questions or Policy page.

➤ Any class in the calendar is open for you to register. If a class is no longer available please register for the next available class.

➤ All registrations and payments MUST be submitted through our website.

INFORMATION COLLECTION POLICY

As a service to our clients we will keep track of individual and company certification dates and will notify you 30 days prior to your card’s expiration. We collect information after students register for a CPR class including name, address, phone number, and email. This information is used to contact the student to remind them about their upcoming class, or let them know when their certification card expires.This information is never sold, rented, or shared with anyone else.

CUSTOMER CONDUCT POLICY

We have the right to refuse service to anyone.*If someone is intoxicated, under the influence of drugs, presents with bad personal hygiene, has aggressive or bad behavior they will be ask to leave immediately. No refund will be issued.*If someone is rude over the phone to any of our staff member, the phone call will be terminated immediately.*If someone writes an offensive and rude email, the email will be ignored and deleted.*If you talking on the phone or texting  and don’t comply with our request to put your phone away while the class is in progress you will be ask to leave and reschedule for another day. No refund and you will have to pay full price to reschedule the class.*If you’re on you social media with your phone and don’t comply with our request to put your phone away while the class is in progress you will be ask to leave and reschedule the class. No refund and you will have to pay full price to reschedule the class.We have small breaks where you can check your social media, text or call. Please do NOT disturb the class in progress.We have zero tolerance for such behavior.

Child Care | Waiting Area Policy

• CPR Class Today does not offer child care services in our facilities and we don’t have a waiting area.
• Only customers with a paid ticket are allow in class.
• ***PARENTS: Please make the necessary childcare arrangements. We do NOT offer childcare services.
• If you need to reschedule the class or skills test please send us an email at info@cprclasstoday.com.
• Rescheduling fees may apply for some classes and all skills test. Please read our policies for rescheduling a class or skills test.

Reschedule Policy

To reschedule a class that a student paid and forgot to attend, please take the following steps:

• • To reschedule a class that you paid for and you didn’t show up to the class, you will need to write a request by email to info@cprclasstoday.com. In that email you will need to let us know the date and time you would like to reschedule the class for. NOTE: FOR BLS NEW/RENEWAL CLASSES WE DO NOT RESCHEDULE ON SATURDAYS. If you submit a rescheduling fee payment we can reschedule for a Saturday, again only with a rescheduling fee payment.
  • If the day is open and available we will let you know by email.
  • **Please do not register online, send us an email first. ***A response to a request may take up to 72 hrs, please be patient.
  • We will let you reschedule your class, please read the policies for each class or skills test sessions. We reserve the right to cancel a rescheduled class without any notice.
  • You MUST confirm your rescheduled class 48 hours prior to the class with an email.
  • ALL Rescheduling fees must be pay in full before the day of the reschedule date.
  • We DO NOT do rescheduling for a  rescheduled class or skills test sessions.
  • If a rescheduled class or skills test is cancelled by CPRClassToday.com, we will NOT issued a refund. We will allow the student to reschedule the class at no extra charge.
  • If you don’t show up to the class for the third time you will need to pay in full the amount of the class.
  • NO EXCEPTIONS to any of these rules. All request MUST be in writing through email, no request over the phone will be accepted.
  • All Requests MUST be submitted within five (5) business day after the original scheduled class. The will be no rescheduling pass the five (5) business days, student must sign up and pay again for another day.
  • The class can be rescheduled up to but no more than 15 days including weekends and holidays from the original date of the class.
  • Rescheduling a class is subject to cancellation without any notice and we do NOT guarantee a specific date and/or time.

With Option to Reschedule Policy

PLEASE READ IMPORTANT INFORMATION:

With Option to Reschedule  – Terms and Conditions

• If you paid for a “With Option To Reschedule” your Receipt/Ticket will reflect this information.
• If you missed the class/skills test session you have 24hrs to write a  request to reschedule to info.cprclassstoday@gmail.com.
• You’re allowed to reschedule a class/skills test session for free only on time if you paid for the “With Option To Reschedule”.
• After 24hrs you will need to pay a rescheduling fee according to your  class/skills test session.
• We do not reschedule BLS Classes on Saturdays. Please read our policies.
• We can ONLY reschedule/Confirm a class/skills test session if there is space available and a class available.
• For a rescheduling request for a class further than 3 days you will need to wait until we have more information and write to us again on a later day.
• If a reschedule class is approved you will have up to 5 business days to take the reschedule class or per CPRClassToday.com discretion.
• If you missed the class/skills test session for a second time you can reschedule the class/skills test session for a rescheduling fee which is non refundable.
• If you missed the class/skills test session for the third time you need to schedule a new class/skills test session.
• To reschedule for a specific date you need to register and pay full price.
• All rescheduled classes/skills test sessions are subject to changes such as date, time and cancellations.
• CPRCLASSTODAY.com reserves the right to decline a rescheduling class/skills test session.
• Your patience is highly appreciated.

No Option to Reschedule Policy

PLEASE VERY IMPORTANT INFORMATION:

No Option to Reschedule – Terms and Conditions

• If you paid for a “No Option To Reschedule” your Receipt/Ticket will reflect this information.
• If you missed the class/skills test session you have 24hrs to write a  request to reschedule to info.cprclassstoday@gmail.com. You will pay a rescheduling fee non-refundable for your  class or skills test session.
• If you do not submit a request to reschedule within the 24 hrs of missing your class will need to schedule a new class/skills test session.
• We can reschedule your  class or skills test session after submitting your rescheduling fee payment non-refundable.
• We do not reschedule BLS Classes on Saturdays. Please read our policies.
• We can ONLY reschedule/Confirm a class/skills test session if there is space available and a class available.
• If a reschedule class is approved you will have up to 5 business days to take the reschedule class or per CPRClassToday.com discretion.
• If you missed the class/skills test session for a second time you can reschedule the class/skills test session you need to schedule a new class/skills test session.
• To reschedule for a specific date you need to register and pay full price.
• All rescheduled classes/skills test sessions are subject to changes such as date, time and cancellations.
• CPRCLASSTODAY.com reserves the right to decline a rescheduling class/skills test session.
• Your patience is highly appreciated.