Policy, Terms & Conditions

Dear Valued Customer,

The health and safety of our team members and customers has and always will be our first and top priority. In this time of uncertainty we want to assure you that we will continue to follow the robust cleaning procedure and protocols that has been our standards for years.

We are continuing to keep an eye on announcements and direction from the health and government leaders and exercising established plans to take care of our staff and customers as needed. However, day to day operations have not been interrupted.

As we have communicated with our staff we ask our customers to follow the guidelines from the CDC as well. Please, continue to use good hygiene habits by thoroughly washing hands throughout the day, use hand sanitizer when available, avoid hand shaking or large public gatherings and minimize non essential travel.

We ask customers that if they have any symptoms related to Covid-19 described by CDC such as cough, shortness of breath, or fever greater than 100 degrees that they reschedule their class.

If CPRClassToday.com were to cancel any classes we will send an email to each student registered for the class during that day. Only those students who registered and paid online will be allowed in class until further notice.

Our thoughts and prayers go out to everyone impacted by the spread of COVID-19. We ask all customers to please remain calm as we all try to navigate through this difficult time together.

We thank you for your continued support. Have a great day.

• Pre-registration and Pre-payment are required for all courses to reserve your space in class.
• We do not accept Payments with Check.

• At CPRClassToday.com we do not cancel classes due to low attendance but we do reserve the right to cancel classes if you do not meet the minimum registration requirements or if online class registration is not done in a timely matter.  
• If cancellations are made by CPRClassToday.com will be email to customers who registered and  paid on-line. The email  will be sent to the email that was provided during registration. We will reschedule the class at no extra fee.
  
• If a rescheduled class or skills test is cancelled by CPRClassToday.com, we will NOT issued a refund. We will allow the student to reschedule the class at no extra charge. Rescheduling a class is subject to cancellation without any notice
• All communications will be done through email to help keep track of the progress.

• We have a 72 hours cancellation policy in order to receive a refund. YOU “MUST” cancel 72 hours BEFORE the class
• If you do not cancel 72 hours before your  class you waive your right to receive a refund.
• All cancellation request must be in WRITING through email at: info@cprclasstoday.com.
• Cancellations over the phone will not be accepted.
• When a refund is granted, the refund transaction may take up to 30 days.
• You do NOT qualify for a refund if your don’t show up to the class and/or you requested to reschedule the class.
• NOTE: By signing up within 72 hours of a class you automatically waive your right to receive a refund.
• ***By signing up online you acknowledge, agree to, and accept the terms of CPRClassToday.com Policy, which is located at: http://cprclasstoday.com/policy & http://cprclasstoday.com/FAQ.

• WE ARE SUSPENDING ALL WALK-INS UNTIL FURTHER NOTICE BECAUSE OF THE COVID-19 NATIONAL EMERGENCY. PLEASE REGISTER AND PAY ON-LINE.
• Walk-ins are welcome but they do not guarantee a space in class. Our class size is limited. PLEASE CHECK ONLINE in advance to check on availability and if you see a class available PLEASE SIGN UP ONLINE.
• Walk-ins are NOT allowed in ACLS & PALS classes or any skills test sessions. Please sign up online in advance to avoid cancellations.
• Walk-ins students are subject to class cancellation without any notice.

• As a service to our clients we will keep track of individual and company certification
  dates and will notify you 30 days prior to your card’s expiration.
• We collect information after students register for a CPR class including name, address, phone number, and email.
• This information is used to contact the student to remind them about their upcoming
  class, or let them know when their certification card expires.
• This information is never sold, rented, or shared with anyone else.

• Course may or may not include a training manual and 2-year American Heart Association certification. Books are available for purchase at the door at the day of the class.

• Please be patient with our abilities to return phone calls or answer e-mails. We received many calls and emails.
• We may be on the other line with a customer or in a training session. We will get back to you as soon as possible.
• Business hours are Monday through Thursday 9am to 5pm, Friday and Saturday 9am to 12pm. Times may vary.
• During class our ability to answer phone calls and emails is limited, PLEASE BE PATIENT.
• We may or may not return phones calls or emails after business hours.
• If you have a questions please your can write to: info@cprclasstoday.com.
• To reschedule a class you need to write at: info@cprclasstoday.com. Please read our rescheduling class policies. ALL requests may take up to 48hrs to 72hrs to get a answer/confirmation.
  
• For more information please visit the Frequently Ask Questions or Policy page.
• Any class in the calendar is open for you to register. If a class is no longer available please register for the next available class.
• All registrations and payments MUST be submitted through our website.

We have the right to refuse service to anyone.

*If someone is intoxicated, under the influence of drugs, presents with bad personal hygiene, has aggressive or bad behavior they will be ask to leave immediately. No refund will be issued.

*If someone is rude over the phone to any of our staff member, the phone call will be terminated immediately.

*If someone writes an offensive and rude email, the email will be ignored and deleted.

*If you talking on the phone or texting  and don’t comply with our request to put your phone away while the class is in progress you will be ask to leave and reschedule for another day. No refund and you will have to pay full price to reschedule the class.

*If you’re on you social media with your phone and don’t comply with our request to put your phone away while the class is in progress you will be ask to leave and reschedule the class. No refund and you will have to pay full price to reschedule the class.

We have small breaks where you can check your social media, text or call. Please do NOT disturb the class in progress.

We have zero tolerance for such behavior.

• CPR Class Today does not offer child care services in our facilities and we don’t have a waiting area.
• Only customers with a paid ticket are allow in class.
• ***PARENTS: Please make the necessary childcare arrangements. We do NOT offer childcare services.
• If you need to reschedule the class or skills test please send us an email at info@cprclasstoday.com.
• Rescheduling fees may apply for some classes and all skills test. Please read our policies for rescheduling a class or skills test.

To reschedule a class that a student paid and forgot to attend, please take the following steps:

• To reschedule a class that you paid for and you didn’t show up to the class, you will need to write a request by email to info@cprclasstoday.com. In that email you will need to let us know the date and time you would like to reschedule the class for.
• If the day is open and available we will let you know by email.
• **Please do not register online, send us an email first. ***A response to a request may take 48 to 72 hrs, please be patient.
• We will let you reschedule your class, please read the policies for each class or skills test sessions. We reserve the right to cancel a rescheduled class without any notice.
• You MUST confirm your rescheduled class 48 hours prior to the class with an email.
• ALL Rescheduling fees must be pay in full before the day of the reschedule date.
  
• We DO NOT do rescheduling for a  rescheduled class or skills test sessions.
• If a rescheduled class or skills test is cancelled by CPRClassToday.com, we will NOT issued a refund. We will allow the student to reschedule the class at no extra charge.
• If you don’t show up to the class for the third time you will need to pay in full the amount of the class.
• NO EXCEPTIONS to any of these rules. All request MUST be in writing through email, no request over the phone will be accepted.
• All Requests MUST be submitted within five (5) business day after the original scheduled class. The will be no rescheduling pass the five (5) business days, student must sign up and pay again for another day.
• The class can be rescheduled up to but no more than 45 days including weekends and holidays from the original date of the class.
• Rescheduling a class is subject to cancellation without any notice.

TO RESCHEDULE A BLS Renewal Class.

• To reschedule a class that you paid for and you didn’t show up to the class, you will need to write a request by email to info@cprclasstoday.com. In that email you will need to include the date and time you would like to reschedule the class for.
• If the day is open and available we will let you know by email. We reserve the right to cancel a rescheduled class without any notice.
• You are allowed to reschedule a BLS New/Renewal class at no extra charge ONLY the first time you missed the class or requested to reschedule the class.
• **Please do not register online, send us an email first. ***A response to a request may take 48 to 72 hrs, please be patient.
• You MUST confirm your rescheduled class 48 hours prior to the class with an email.
• We DO NOT do rescheduling for a rescheduled class or skills test sessions.
• If you don’t show up to the class again for the second time there will be a $44.99 mandatory rescheduling fee. Payment MUST be submitted before reschedule date.
• Click here to submit a payment to reschedule the BLS Provider class
• If you don’t show up to the class for the third time you will need to pay in full the amount of the class.
• NO EXCEPTIONS to any of these rules. All request MUST be in writing through email, no request over the phone will be accepted.
• All Requests MUST be submitted within five (5) business day after the original scheduled class. There will be no rescheduling pass the five (5) business days, student must sign up and pay again for another day.
• The class can be rescheduled up to but no more than 45 days including weekends and holidays from the original date of the class.
• If a rescheduled class or skills test is cancelled by CPRClassToday.com, we will NOT issued a refund. We will allow the student to reschedule the class at no extra charge.
• Rescheduling a class is subject to cancellation without any notice.

NOTE: THESE RULES ONLY APPLY TO BLS NEW/RENEWAL CLASS.

TO RESCHEDULE A HeartSaver Class.

• To reschedule a class that you paid for and you didn’t show up to the class, you will need to write a request by email to info@cprclasstoday.com. In that email you will need to include the date and time you would like to reschedule the class for.
• If the day is open and available we will let you know by email. We reserve the right to cancel a rescheduled class without any notice.
  
• You are allowed to reschedule a HeartSaver class at no extra charge ONLY the first time you missed the class or requested to reschedule the class.
• **Please do not register online, send us an email first. ***A response to a request may take 48 to 72 hrs, please be patient.
• You MUST confirm your rescheduled class 48 hours prior to the class with an email.
• We DO NOT do rescheduling for a rescheduled class or skills test sessions.
• If you don’t show up to the class again for the second time there will be a $44.99 mandatory rescheduling fee. Payment MUST be submitted before reschedule date.
• Click here to submit a payment to reschedule the HeartSaver Class
• If you don’t show up to the class for the third time you will need to pay in full the amount of the class.
• NO EXCEPTIONS to any of these rules. All request MUST be in writing through email, no request over the phone will be accepted.
• All Requests MUST be submitted within five (5) business day after the original scheduled class. There will be no rescheduling pass the five (5) business days, student must sign up and pay again for another day.
• The class can be rescheduled up to but no more than 45 days including weekends and holidays from the original date of the class.
• If a rescheduled class or skills test is cancelled by CPRClassToday.com, we will NOT issued a refund. We will allow the student to reschedule the class at no extra charge.
• Rescheduling a class is subject to cancellation without any notice.

NOTE: THESE RULES ONLY APPLY TO HEARTSAVER CLASSES.

TO RESCHEDULE A HEARTSAVER SKILLS TEST SESSION.

• To reschedule a class that you paid for and you did not show up to the class or you showed up but did not complete Part 1 you will need to write a request by email to info@cprclasstoday.com. In that email you will need to let us know the date and time you would like to reschedule the class for.
• If the day is open and available we will let you know by replying to your request via email.
• You can reschedule a skills test 72 hrs prior to the test and not get penalizes with a rescheduling fee.
• We will reschedule your HearSaver Skills Test with a MANDATORY charge of $34.99.
• For the students who did not pass the HearSaver Skills Test, the student must sign up on-line by going to CPRClassToday.com and register and pay the rescheduling fee for another day.
• We DO NOT do rescheduling for a rescheduled class or skills test sessions.
• Click here to make a payment to reschedule the HearSaver Skills Test
• If you do not show up to the class again for the second time, did not successfully pass hands-on test or forgot to do complete Part 1 you will be charged the full amount for the class.
• NO EXCEPTIONS to any of these rules. All requests MUST be in writing through email, no request over the phone will be accepted.
• All Requests MUST be submitted within five (5) business days after the original scheduled class. There will be no rescheduling pass the five (5) business days, student must sign up and pay again for another day.
• The class can be rescheduled up to but no more than 45 days including weekends and holidays from the original date of the class.
• If a rescheduled class or skills test is cancelled by CPRClassToday.com, we will NOT issued a refund. We will allow the student to reschedule the class at no extra charge.
• Rescheduling a class is subject to cancellation without any notice.

NOTE: THESE RULES ONLY APPLY TO HEARTSAVER SKILLS TEST

TO RESCHEDULE A BLS SKILLS TEST SESSION.

• To reschedule a class that you paid for and you did not show up to the class or you showed up but did not complete Part 1 you will need to write a request by email to info@cprclasstoday.com. In that email you will need to let us know the date and time you would like to reschedule the class for.
• If the day is open and available we will let you know by replying to your request via email.
• You can reschedule a skills test 72 hrs prior to the test and not get penalizes with a rescheduling fee.
• We will reschedule your BLS Skills Test with a MANDATORY charge of $39.99.
• For the students who did not pass the BLS Skills Test, the student must sign up on-line by going to CPRClassToday.com and register and the rescheduling fee for another day.
• We DO NOT do rescheduling for a rescheduled class or skills test sessions.
• Click here to make a payment to reschedule the BLS Provider Skills Test
• If you do not show up to the class again for the second time, did not successfully pass hands-on test or forgot to do complete Part 1 you will be charged the full amount for the class.
• NO EXCEPTIONS to any of these rules. All requests MUST be in writing through email, no request over the phone will be accepted.
• All Requests MUST be submitted within five (5) business days after the original scheduled class. There will be no rescheduling pass the five (5) business days, student must sign up and pay again for another day.
• The class can be rescheduled up to but no more than 45 days including weekends and holidays from the original date of the class.
• If a rescheduled class or skills test is cancelled by CPRClassToday.com, we will NOT issued a refund. We will allow the student to reschedule the class at no extra charge.
• Rescheduling a class is subject to cancellation without any notice.
  

NOTE: THESE RULES ONLY APPLY TO BLS SKILLS TEST

 To reschedule an ACLS Skills Test, please take the following steps:

• To reschedule a class that you paid for and you did not show up to the class or you showed up but did not complete Part 1 you will need to write a request by email to info@cprclasstoday.com. In that email you will need to let us know the date and time you would like to reschedule the class for.
• If the day is open and available we will let you know by replying to your request via email.
• You can reschedule a skills test 72 hrs prior to the test and not get penalizes with a rescheduling fee.
• We will reschedule your ACLS Skills Test with a MANDATORY charge of $69.99.
• For the students who did not passed the class or the skills test, the student must sign up on-line by going to CPRClassToday.com and register and for rescheduling fee for another day.
• We DO NOT do rescheduling for a rescheduled class or skills test sessions.
• Click here to make a payment to reschedule the ACLS Skills Test
• If you do not show up to the class again for the second time or forgot to do Part 1 you will be charged the full amount for the class.
• NO EXCEPTIONS to any of these rules. All requests MUST be in writing through email, no request over the phone will be accepted.
• All Requests MUST be submitted within five (5) business day after the original scheduled class. There will be no rescheduling pass the five (5) business days, student must sign up and pay again for another day.
• The class can be rescheduled up to but no more than 45 days including weekends and holidays from the original date of the class.
• If a rescheduled class or skills test is cancelled by CPRClassToday.com, we will NOT issued a refund. We will allow the student to reschedule the class at no extra charge.
• Rescheduling a class is subject to cancellation without any notice.

NOTE: THESE RULES ONLY APPLY TO ACLS SKILLS TEST

 To reschedule PALS Skills Test, please take the following steps:

• To reschedule a class that you paid for and you did not show up to the class or you showed up but did not complete Part 1 you will need to write a request by email to info@cprclasstoday.com. In that email you will need to let us know the date and time you would like to reschedule the class for.
• If the day is open and available we will let you know by replying to your request via email.
• You can reschedule a skills test 72 hrs prior to the test and not get penalizes with a rescheduling fee.
• We will reschedule your PALS Skills Test with a MANDATORY charge of $119.99.
• For the students who did not passed the class or the skills test, the student must sign up on-line by going to CPRClassToday.com and register and pay for rescheduling fee for another day.
• We DO NOT do rescheduling for a rescheduled class or skills test sessions.
• Click here to make a payment to reschedule the PALS Skills Test
• If you do not show up to the class again for the second time or forgot to do Part 1 you will be charged the full amount for the class.
• NO EXCEPTIONS to any of these rules. All requests MUST be in writing through email, no request over the phone will be accepted.
• All Requests MUST be submitted within five (5) business day after the original scheduled class. There will be no rescheduling pass the five (5) business days, student must sign up and pay again for another day.
• The class can be rescheduled up to but no more than 45 days including weekends and holidays from the original date of the class.
• If a rescheduled class or skills test is cancelled by CPRClassToday.com, we will NOT issued a refund. We will allow the student to reschedule the class at no extra charge.
• Rescheduling a class is subject to cancellation without any notice.

NOTE: THESE RULES ONLY APPLY TO PALS SKILLS TEST

 To reschedule BLS, ACLS & PALS Skills Test, please take the following steps:

• To reschedule a class that you paid for and you did not show up to the class or you showed up but did not complete Part 1 you will need to write a request by email to info@cprclasstoday.com. In that email you will need to let us know the date and time you would like to reschedule the class for.
• If the day is open and available we will let you know by replying to your request via email.
• You can reschedule a skills test 72 hrs prior to the test and not get penalizes with a rescheduling fee.
• We will reschedule your BLS, ACLS & PALS Skills Test with a MANDATORY charge of $119.99.
• For the students who did not passed the class or the skills test, the student must sign up on-line by going to CPRClassToday.com and register and pay for rescheduling fee for another day.
• We DO NOT do rescheduling for a rescheduled class or skills test sessions.
• Click here to make a payment to reschedule the BLS, ACLS & PALS Skills Test
• If you do not show up to the class again for the second time or forgot to do Part 1 you will be charged the full amount for the class.
• NO EXCEPTIONS to any of these rules. All requests MUST be in writing through email, no request over the phone will be accepted.
• All Requests MUST be submitted within five (5) business day after the original scheduled class. There will be no rescheduling pass the five (5) business days, student must sign up and pay again for another day.
• The class can be rescheduled up to but no more than 45 days including weekends and holidays from the original date of the class.
• If a rescheduled class or skills test is cancelled by CPRClassToday.com, we will NOT issued a refund. We will allow the student to reschedule the class at no extra charge.
• Rescheduling a class is subject to cancellation without any notice.

NOTE: THESE RULES ONLY APPLY TO BLS, ACLS & PALS SKILLS TEST

• For replacement of damaged, lost or stolen certification cards the cost is $25. Use THIS LINK to request a replacement card.
• Upon verification of class attendance and payment, a replacement card will be sent to you by mail to the address you provide.

• For replacement of damaged, lost or stolen certification cards the cost is $25. Use THIS LINK to request a replacement card.
• Upon verification of class attendance and payment, a replacement card will be sent to you by mail to the address you provide.

• If you need a copy of your AHA ecard certificate because you erase your AHA email by accident, don’t have access to your email, lost your PDF file, forgot your password to your AHA and email account, we can send you a copy to your email for a service fee of $25.
• Upon verification of class attendance, we can send you a copy of your AHA ecard certificate to your email. To request a copy please click here.
• NOTE: You can retrieve your ecard for FREE by going to https://ecards.heart.org/student/myecards to search for your ecard. All you need is to enter your first, last name and email address.