Got Questions?  We Have Answers!

Here you will find the most common frequently asked questions for CPR Class Today training. 

If you have a question that has not been answered here please Contact Us.

Why Sign Up Online?

PLEASE SIGN UP ONLINE

Online registration is for your own convenience. For example; by paying in advance you have already made a commitment to attend the class, and we will have someone at our facility to greet and teach the class. Another reason is that in case of an emergency where we need to cancel or reschedule a class, we would have your information to contact you to make it easy and efficient for us to better serve you.

If you choose not to sign up online you will be subject to class cancellation because we do not know if you will be attending the class. Walk-ins are welcome and we can take your name and number over the phone but the rules will always apply. We offer classes everyday but the schedule is subject to change when people do not sign up online. If you see a class in our schedule online the class still open, but you will need to sign up online to guarantee your spot and class availability. 

How do I sign up online?

  1. Choose from a list of classes on our class list.
  2. Pick a time on our calendar that works best for you. You will be prompted to our registration page.
  3. Register and pay using your debit or credit card.
    • When your payment is complete, a receipt will be generated and sent to you via email.
    • That’s your confirmation of the purchase and enrollment of your class. Please print this out and bring it with you to class to act as a admission ticket.
  4. Show up to the class and get certified the same day!!!

NOTE: If your payment went through you will receive an email with ticket-receipt confirming your class.You don’t need to call us or email us. You just need to show up to class. If you didn’t receive an email with your ticket-receipt, the transaction didn’t go through. Please check with your financial institution.  Please do not call or email us. We do not have any information of your account with your financial institution nor do we have any information regarding the transaction; unless the transaction is complete.

I tried to sign up online but I'm having problems getting the payment to go through. What do I do?

Here a some solutions to your problem:

  1. Make sure all your information is correct, your name, address, email, phone # and CC#. If any of
    this information is wrong or missing your payment will not go through.
  2. Clean your browser, cookies and history or you can use another browser like Chrome, Firefox, Internet Explorer, etc.
  3. Make sure there is enough balance to cover your payment.
  4. You can contact your financial institution and ask them why the payment isn’t going through. Please do not call or email us. We do not have any information of your account with your financial institution nor do we have any information regarding the transaction; unless the transaction is complete.
  5. Pay cash at the door. Please read our walking-in policies. WE DO NOT ACCEPT CHECKS.

Why am I being charged $25 extra at checkout?

Please take a minute to read the description of the class that your trying to register. Also please watch our video tutorial  of how to sign up for a class. Remember your are paying for the cost of the class and the cost of the AHA certificate.

Where are the classes held?

640 Toulumne St. Suite D (2nd Flr), Vallejo CA 94590.

I've left messages and no one has returned my call or answered my email?

Please be patient with our abilities to return phone calls or answer e-mails. We get many calls and emails. We may be on the other line with a customer or in a training session. We will get back to you as soon as possible. Business hours are Monday through Thursday 9am to 5pm, Friday and Saturday 9am to 12pm. Times may vary.

How many years is the certification from the American Heart Association good for?

2 years

Can anyone take a CPR class?

Yes

Do all employers require CPR Certification?

No, but most of people working in the medical field, government and some private sectors are required to have a CPR Certification through the American Heart Association.

How long are the CPR classes?

It may vary on the type of class you choose or required to take. Classes can vary from 3 hours to 8 hours.

Who is required to take BLS PROVIDER Certification?

Basic Life support for Health Care Providers is required by the State of California for EMS Personnel, physician assistants, Doctors, CNA’s, EMT’s, Paramedic’s, LVN’s, Dentist’s, Nurses, Respiratory Therapist, personal trainers, etc. All must have a valid certificate.

Can a class be cancelled?

Yes and No. Customers who have paid in advance for a class can avoid such cancellations. We can cancel classes without any notice; this is due mainly because of people not singing in for classes on-time.

What time do the doors open for class?

We open the doors at the exact time of the class. Please be patient when you arrive.

Where can I purchase a book from AHA?

You can go online to www.laerdal.com orwww.eworldpoint.com and purchase books online.

Can you refuse the service to anyone?

Yes, we have the right to refuse service to anyone. If someone is intoxicated, under the influence of drugs, presents with bad personal hygiene, has aggressive or bad behavior they will be ask to leave immediately.

I took your class and I already lost the card, what can I do?

Please follow the link to order a replacement card. https://cprclasstoday.com/aha-certificate-card-replacement-copy/

I lost my AHA ecard certificate, how can I get a copy?

  • If you need a copy of your AHA ecard certificate because you erase your AHA email by accident, don’t have access to your email, lost your PDF file, forgot your password to your AHA and email account, or any other reason, we can send you a copy to your email for a service fee of $15.
  • Upon verification of class attendance, we can send you a copy of your AHA ecard certificate to your email. To request a copy please click here.
  • NOTE: You can retrieve your ecard for FREE by going to https://ecards.heart.org/student/myecards to search for your ecard. All you need is to enter your first, last name and email address.

 

We can’t come to your Training Site; can the Training Site come to us?

Yes, there is a minimum of 10 people per group depending on the location. Please email us at: info@cprclasstoday.com

I can’t take one of your schedule classes because of my work schedule, what can I do?

We’re sorry but the only available classes are the ones you can see on the calendar. Please follow the link to choose a class. Thank you https://cprclasstoday.com/cpr-classes/

Do you accept walk-ins?

Yes, only if there is space available. To secure a place in the class you would need to register in advance and have paid in advance online.
All of our Skills Test sessions have a no walk-in policy.

NOTE: Walk-in are subject to class cancellations. Any of our Skills Test sessions have a no walk-in policy. Please read our policies HERE.

How can I reschedule a class that I paid and forgot to attended?

To reschedule a class that a student paid and forgot to attend, please take the following steps:

  • To reschedule a class that you paid for and you didn’t show up to the class, you will need to write a request by email toinfo@cprclasstoday.com. In that email you will need to let us know the date and time you would like to reschedule the class for.
  • If the day is open and available we will let you know by email.
  • We will let you reschedule your class, please read the policies for each class or skills test sessions.We reserve the right to cancel a rescheduled class without any notice.
  • You MUST confirm your rescheduled class 48 hours prior to the class with an email.
  • ALL Rescheduling fees must be pay in full before the day of the reschedule date.
  • If a rescheduled class or skills test is cancelled by CPRClassToday.com, we will NOT issued a refund. We will allow the student to reschedule the class at no extra charge.
  • If you don’t show up to the class for the third time you will need to pay in full the amount of the class.
  • NO EXCEPTIONS to any of these rules. All request MUST be in writing through email, no request over the phone will be accepted.
  • All Requests MUST be submitted within five (5) business day after the original scheduled class. The will be no rescheduling pass the five (5) business days, student must sign up and pay again for another day.
  • The class can be rescheduled up to but no more than 45 days including weekends and holidays from the original date of the class.
  • Rescheduling a class is subject to cancellation without any notice.

How can I reschedule an ACLS class or ACLS Skills Test that I paid and forgot to attended or did not Complete PART 1?

To reschedule an ACLS Skills Test, please take the following steps:

  • To reschedule a class that you paid for and you did not show up to the class or you showed up but did not complete Part 1 you will need to write a request by email toinfo@cprclasstoday.com. In that email you will need to let us know the date and time you would like to reschedule the class for.
  • If the day is open and available we will let you know by replying to your request via email.
  • We will reschedule your ACLS Skills Test with a MANDATORY charge of $69.99.
  • For the students who did not passed the class or the skills test, the student must sign up on-line by going to CPRClassToday.com and register and for rescheduling fee for another day.
  • Click here to make a payment to reschedule the ACLS Skills Test
  • If you do not show up to the class again for the second time or forgot to do Part 1 you will be charged the full amount for the class.
  • NO EXCEPTIONS to any of these rules. All requests MUST be in writing through email, no request over the phone will be accepted.
  • All Requests MUST be submitted within five (5) business day after the original scheduled class. The will be no rescheduling pass the five (5) business days, student must sign up and pay again for another day.
  • The class can be rescheduled up to but no more than 45 days including weekends and holidays from the original date of the class.
  • If a rescheduled class or skills test is cancelled by CPRClassToday.com, we will NOT issued a refund. We will allow the student to reschedule the class at no extra charge.
  • Rescheduling a class is subject to cancellation without any notice.

NOTE: THESE RULES ONLY APPLY TO ACLS SKILLS TEST

How can I reschedule a BLS Skills Test that I paid and forgot to attended or did not Complete PART 1?

TO RESCHEDULE A BLS SKILLS TEST SESSION.

  • To reschedule a class that you paid for and you did not show up to the class or you showed up but did not complete Part 1 you will need to write a request by email to info@cprclasstoday.com. In that email you will need to let us know the date and time you would like to reschedule the class for.
  • If the day is open and available we will let you know by replying to your request via email.
  • We will reschedule your BLS Skills Test with a MANDATORY charge of $34.99.
  • For the students who did not pass the BLS Skills Test, the student must sign up on-line by going to CPRClassToday.com and register and the rescheduling fee for another day.
  • Click here to make a payment to reschedule the BLS Provider Skills Test
  • If you do not show up to the class again for the second time, did not successfully pass hands-on test or forgot to do complete Part 1 you will be charged the full amount for the class.
  • NO EXCEPTIONS to any of these rules. All requests MUST be in writing through email, no request over the phone will be accepted.
  • All Requests MUST be submitted within five (5) business days after the original scheduled class. The will be no rescheduling pass the five (5) business days, student must sign up and pay again for another day.
  • The class can be rescheduled up to but no more than 45 days including weekends and holidays from the original date of the class.
  • If a rescheduled class or skills test is cancelled by CPRClassToday.com, we will NOT issued a refund. We will allow the student to reschedule the class at no extra charge.
  • Rescheduling a class is subject to cancellation without any notice.

NOTE: THESE RULES ONLY APPLY TO BLS SKILLS TEST

Where can I register for a class?

  • To finish your registration for class or Skills Test sessions please sign up online and confirm your class with your payment.
  • Walk-ins are welcome in classes but not in Skills Sessions but they subject of class cancellation without notice and the are not guarantee a seat if they don’t register prior to class. Our class size is limited. PLEASE CHECK ONLINE in advance to check on availability and if you see a class available Click here to sign up online.

What's the most current schedule available?

  • Our most current schedule is available here at CPR CLASS TODAY.
  • Please go to our website and choose the date/time that you want to take the class or skills test sessions. To finish your registration please sign up online and confirm your class with your payment. If the class is no longer available please choose the next available class in the calendar.

If I don’t show up or cancel my class with CPRClassToday.com would I get my money back?

  • No, please read our policy page for further information.
  • In order to receive a full refund YOU “MUST” cancel 72 hours BEFORE the class.
  • If you do not cancel 72 hours before your  class you waive your right to receive a full refund.
  • All cancellation request must be in WRITING through email at info@cprclasstoday.com Cancellations over the phone will not be accepted.
  • NOTE: By signing up within 72 hours of a class you automatically waive your right to receive a full refund.
  • ***By signing up online you acknowledge, agree to, and accept the terms of CPRClassToday.com  Policy, which is located at: http://cprclasstoday.com/policy

I paid and forgot I had scheduled a class for today, can I reschedule the class for another day?

Yes

To reschedule a class that a student paid and forgot to attend, please take the following steps:

  • To reschedule a class that you paid for and you didn’t show up to the class, you will need to write a request by email toinfo@cprclasstoday.com. In that email you will need to let us know the date and time you would like to reschedule the class for.
  • If the day is open and available we will let you know by email.
  • We will let you reschedule your class, please read the policies for each class or skills test sessions.We reserve the right to cancel a rescheduled class without any notice.
  • You MUST confirm your rescheduled class 48 hours prior to the class with an email.
  • ALL Rescheduling fees must be pay in full before the day of the reschedule date.
  • If a rescheduled class or skills test is cancelled by CPRClassToday.com, we will NOT issued a refund. We will allow the student to reschedule the class at no extra charge.
  • If you don’t show up to the class for the third time you will need to pay in full the amount of the class.
  • NO EXCEPTIONS to any of these rules. All request MUST be in writing through email, no request over the phone will be accepted.
  • All Requests MUST be submitted within five (5) business day after the original scheduled class. The will be no rescheduling pass the five (5) business days, student must sign up and pay again for another day.
  • The class can be rescheduled up to but no more than 45 days including weekends and holidays from the original date of the class.
  • Rescheduling a class is subject to cancellation without any notice.

Do you offer a CPR class in Spanish?

Yes, if you need a class in Spanish you would need to schedule a class in advance. Please email us at: info@cprclasstoday.com

Do I need to buy a book?

YES! American Heart Association guidelines requires for everyone taking an AHA course approved to purchase a book. Students who already have a book with the current guidelines are EXEMPT  from purchasing a new book.

During online registration, you will be prompted to add a book to your order. If you buy through us online, you will receive the book on the day of class. You may also purchase a book through us at the door on the day of the class. The cost is $18 per book.

Want the book sooner? Visit laerdal.com/us/AHA or http://www.worldpoint.com/en/Products/American-Heart-Association.

Note: If you buy a book online, you may not receive it in time for class so please purchase one early, or just order through us.

 

CPR Class Today Testimonials!

CPR Class Today – 640 Tuolumne St. Suite D, Vallejo, CA 94590

Office Hours

Monday – Thursday – 9:00am – 5:00pm | Friday – Saturday – 9:00am – 12:00pm

CPR Class Today Payment Methods

Have a Question About Our Classes?

Call Now (707) 641-5520 And We’ll Answer All Your Questions.